Terms of Use

These terms are between Vectored ("we", "us") and the organisation that installs or uses Recognition Hub ("the App") on Monday.com ("you"). By installing or using the App you agree to them. If you are agreeing on behalf of an organisation, you confirm you have authority to bind it.

1. Licence

We grant you a non-exclusive, non-transferable, revocable licence to use the App on your Monday.com accounts for your internal business purposes, for as long as it is installed and, for paid plans, your subscription is active.

The App remains our proprietary software. These terms do not transfer ownership of it to you.

2. Restrictions

You may not: reverse engineer, decompile or attempt to derive source code except where that restriction is unenforceable by law; resell, sublicense or provide the App as a service to third parties; remove proprietary notices; or use the App to build a competing product.

3. Plans, fees and billing

The App is offered on the plans described on the Plans & Pricing page: Free (up to 20 users), Premium (USD 4 per user per month) and Enterprise (USD 7 per user per month). Premium and Enterprise each begin with a one-month free trial.

Paid plans are purchased, billed and renewed through Monday.com. We do not collect or store payment details. Fees are exclusive of taxes, which Monday.com may add. Subscriptions renew for successive periods unless cancelled through Monday.com before renewal.

Refunds. Fees are non-refundable, including for partial billing periods, unused seats or downgrades, except where refunds are required by applicable law.

If a trial ends without a plan being chosen, or a paid plan lapses, your data is not deleted; features that require the paid plan stop until you subscribe again.

We may change prices or plan contents. Changes apply from your next renewal after notice under section 15, and never retroactively to a period you have already paid for.

Costs you incur with third parties are your own and are not paid to us: your Monday.com subscription, funds you load into your reward provider, and any AWS charges for sending email.

4. Your responsibilities

You are responsible for:

• Content. Everything your users write. You will not use the App for unlawful, harassing, discriminatory or infringing content, and you will operate the moderation tools the App provides.
• Lawful basis and notice. Having a lawful basis for processing your personnel's data and telling them about it.
• Configuration. Retention periods, whether individual-level reporting is enabled, who has administrative access, and any consultation your local law requires before monitoring or ranking employees.
• Third-party accounts. Your own GIPHY, Tremendous, AWS and Anthropic credentials, and compliance with those providers' terms.
• Rewards and tax. See section 7.

5. Data protection

You are the controller of the personal data processed through the App; we are the processor. Our Data Processing Addendum forms part of these terms and is available on request from legal@vectored.dev. What the App stores, where it goes, and how export, erasure and retention work is described in Privacy & Data Handling.

Uninstalling the App permanently deletes your data. Export anything you need first.

6. Third-party services

The App integrates with GIPHY, Tremendous, Amazon SES and Anthropic, each optional and each using credentials you supply. Those services are governed by their own terms, which you accept directly with them. We are not responsible for their availability, content or acts.

GIF content is supplied by GIPHY and is not reviewed by us. The App applies the content rating you select and provides flagging and deletion tools. If you believe content accessible through the App infringes your rights, contact legal@vectored.dev and we will act on valid notices, including removal.

7. Rewards

Rewards are available on the Enterprise plan. Where you enable them:

• You contract directly with the reward provider and fund your own account with them. We do not hold, receive or transmit funds.
• Reward balances shown in the App are an internal record of entitlement under your programme. They are not money, have no cash value, are not transferable, and are forfeited on termination of employment, of the programme, or of these terms.
• You are solely responsible for the tax treatment of rewards, including characterisation as compensation, withholding and reporting. We provide no tax advice and no payroll integration.
• You are responsible for the rules of your own programme and for communicating them to your personnel.

8. AI features

The App can generate suggested recognition text using Anthropic's Claude, on an API key you supply. Output is a suggestion for a human to review, edit and publish. You are responsible for anything your users choose to post. AI output may be inaccurate. Administrators may disable the feature. See AI Assist.

9. Support

Support is provided at support@vectored.dev on a reasonable-efforts basis. Unless agreed in writing, we offer no service-level commitment, guaranteed response time or uptime guarantee.

10. Intellectual property

We retain all rights in the App. You retain all rights in your content. You grant us only the limited rights needed to operate the App for you.

11. Warranty disclaimer

The App is provided "as is". To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant uninterrupted or error-free operation, nor the accuracy of AI-generated output.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our aggregate liability arising out of or relating to the App is limited to the fees you paid for the App in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

13. Indemnity

You will indemnify us against claims arising from your content, your use of the App in breach of these terms, or your failure to meet your obligations under section 4 or section 7.

14. Term and termination

These terms apply while the App is installed. You may stop using the App at any time by cancelling your plan through Monday.com and uninstalling it. Either party may terminate for material breach not cured within 30 days. On termination, uninstall the App; doing so deletes your data as described in section 5.

15. Changes

We may update these terms and will give notice of material changes on this page, on the Monday.com Marketplace listing or in the App. Continued use after the effective date is acceptance.

16. General

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have exclusive jurisdiction. Where these terms conflict with the Monday.com Marketplace terms or Monday.com's own customer terms, those prevail. If a provision is unenforceable, the rest survives. These terms, with the Data Processing Addendum, are the entire agreement between us regarding the App.

Contact

Questions about these terms: legal@vectored.dev