Getting Started
Install Recognition Hub and post your first recognition
1. Installation
Recognition Hub is available on the Atlassian Marketplace for Confluence and Jira Cloud. Install it from the Marketplace listing, authorize the app for your site, and it appears under Apps in your Confluence or Jira navigation. Free for teams of up to 10 users.
2. Opening the Hub
Navigate to Apps > Recognition Hub from the Confluence or Jira top navigation. The hub is a live mural of recognition cards — it auto-refreshes every 30 seconds, loads more as you scroll, and follows your Confluence light/dark theme automatically.
3. Posting Your First Recognition
Click + Give recognition in the header. Pick a card template, search for the teammates you want to recognize, write a short title and message, optionally tag a company value and attach a GIF, then post. The card appears at the top of the mural instantly and recipients are notified by email.
Email leaves the Atlassian platform. To reach a recipient’s inbox, notification email is sent through AWS SES, so that content transits AWS — not just Atlassian. For complete data locality, configure your own AWS SES credentials under Settings > Email so mail routes through infrastructure you control. See Email Notifications.
4. Admin Setup
Site admins configure Recognition Hub under Settings > Recognition Hub (Confluence or Jira): connect a GIPHY key (or use the built-in one), define company values, set up email notifications, and manage moderation.
