How Notifications Work
When a recognition is posted, one email goes out per recognition: all recognized users in To, the sender in Cc. The email is a rich, branded card — title, message, value chip, GIF still frame, and a deep link back to the recognition. Self-recognitions never send mail.
AWS SES
Delivery uses AWS SES. The app ships with built-in credentials so email works out of the box, and admins can override with their own AWS access key, region, and SES-verified from-address under Settings > Email (credentials are write-only and stored encrypted). A test-send button verifies the setup.
Where your data is stored. Recognition Hub keeps its own PostgreSQL database — recognitions, comments, reactions, reward ledgers and cached profiles live there rather than in monday.com storage, so you choose the provider and region. Privacy & Data Handling has the full picture.
Editable Templates
Under Settings > Email Templates, each template opens in a full-screen editor (subject, HTML body, plain-text body) with a click-to-copy smart values panel — placeholders like {{senderName}}, {{recipientNames}}, {{currentDate}} that resolve at send time. Conditional sections show content only when a value exists. One click restores the shipped defaults.