Lens is available for Chrome and Edge. Use this form to report a problem, ask a question, or tell us what it should do next.
Submit Feedback or Report an Issue
No login and no subscription required. Your submission creates a ticket that our team reviews.
Give Detailed Feedback
The long-form feedback page asks Lens-specific questions — which capture type and output format, your Chrome version, and what you were capturing — which makes a bug far quicker to place. Open the Lens feedback form →
Before You Report a Bug
A few problems have known causes and an immediate fix:
- Captures not appearing in your folder — folder access has lapsed. Open the popup and press Reconnect; everything taken meanwhile is written out straight afterwards.
- A black recording — the page uses protected video, which the browser excludes from capture.
- A WebM instead of an MP4 — your Chrome build cannot encode MP4, so Lens named the file for what it actually wrote.
- The full list is in Troubleshooting.
Other Ways to Get Help
- Read the documentation
- Email us at support@vectored.dev
- Issues are triaged and addressed on a best-effort basis
Security Issues
If you discover a security vulnerability, please do not describe it in this form. Email security@vectored.dev directly — see the security page for what to include and what to expect.